1.1 The "Customer" means the user/client, "Adire" means Mayhew Tech Limited (us, we, our), "Services" means all services provided by Adire including but not limited to web site creation, e-mail, web hosting, search engine optimisation.
2.1 This document constitutes the whole Agreement between Adire and the Customer. No change to it can apply unless it is in writing and is signed by one of our Directors and someone authorised by the Customer.
2.2 From the date of acceptance of this agreement by us, we agree to provide you with the products and Services contracted with yourselves, and you agree to make payments according to the terms of this agreement.
2.3 If we do not, at any time, enforce any of our rights under this Agreement, we do not give up any of those rights.
2.4 If you are a partnership of two or more persons, you will be liable for payments individually and together.
2.5 Adire agrees to provide the services to the Customer to the extent described in the schedule/proposal, which shall be deemed and incorporated into these terms and conditions.
2.6 Adire reserves the right to withdraw any service at any time, on giving current Customers prior warning.
2.7 Adire reserves the right to alter any service at any time, without being obligated to give current Customers prior warning.
3.1 All conditions or warranties which may be implied or incorporated into these terms and conditions by law or otherwise are hereby expressly excluded to the extent permitted by law. In no circumstances whatsoever will Adire be liable for economic, indirect or consequential loss.
3.2 Adire's Services are provided on an "as is" and "as available" basis and we make no warranties or representations, whether express or implied, in relation to Adire or the Services, including but not limited to, implied warranties or conditions of completeness, accuracy, satisfactory quality, or any loss of data resulting from delays, non-deliveries, missed deliveries, or service interruptions.
3.3 In any event the liability of Adire to the Customer in respect of an event or series of connected events arising out of or in connection with these terms and conditions whether in contract, damage (including negligence) or otherwise shall be limited to all sums payable in respect of the Services described in the Schedule/Proposal.
4.1 The charges payable by the Customer for the provision of the Services are set out in the agreement. If for any reason Adire is unable to collect payment from the customer as it becomes due under these terms and conditions or in the event of default on payment by the customer this will constitute a material breach of these terms and conditions by the customer. Adire shall have the right to require the Customer to pay all sums due under these terms and conditions on demand.
4.2 All invoices are due for payment within 28 days from the date of issue of the invoice, unless otherwise stated in the Schedule/Proposal.
4.3 For accounts in default Adire reserves the right to charge interest on the outstanding balance at a weekly rate of 3% above Natwest's base lending rate. All payments due under these terms and conditions shall be made by the Customer in full.
4.4 All sums due to Adire under these terms and conditions are quoted exclusive of Value Added Tax and any other applicable taxes unless otherwise stated.
4.5 Adire reserves the right to terminate the services to the Customer forthwith in the event of any default of payment.
5.1 The initial term shall commence when the Customer opens an account or starts using Adire's services. This agreement will continue and payments will be taken according to the service subscribed to until the customer requests cancellation or if Adire decides to terminate the agreement according to the terms below.
5.2 Adire (without prejudice to its other rights) may terminate this Agreement immediately if:
5.2.1. the Customer breaches any clause under these Terms and Conditions.
5.2.2. Adire is obliged to comply with an order, instruction or request of Government, an emergency services organisation, or other administrative authority, to cease to provide any service provided to the Customer.
5.2.3. the customer breaches Adire's Acceptable Use Policy, or
5.2.4. the provision of any service to the Customer would give rise to or cause disruption to the services offered by Adire to its customers.
5.3 Without prejudice to its rights of termination at any time under Clause 5.2, Adire shall have the right to suspend the provision of any Services without notice if Adire has the right to terminate this Agreement.
5.4 If any Adire invoice remains unpaid thirty 28 days after its due date, Adire may without further notification or prejudice to any other remedy, suspend or disable the Service or, at its option terminate the Agreement. Termination due to non-payment shall not relieve the Customer of its responsibilities under this Agreement, including the responsibility to pay all fees up to the date of termination.
5.5 Adire shall be able to terminate this agreement for any reason on giving the Customer a minimum of 28 day's notice at any time.
5.6 The Customer may terminate this agreement, by giving 28 days written notice by either e-mail or letter.
5.7 In the event of termination, whether initiated by the Customer or Adire no refunds will be given on subscription charges, whether monthly, quarterly or annual.
5.8 In the event of termination the Customer shall immediately cease to make use of Adire's Services.
5.9 In the event of one party suffering an Insolvency event, then the other may, without prejudice to any other right or remedy, terminate this Agreement. Where the Customer suffers an Insolvency event and this occurs during the initial 12 months of the Agreement, the Customer shall be liable for the balance of payments outstanding for the first year. If the event occurs during the making or production on a product by Adire on behalf of the Customer, the Customer shall be liable for the cost incurred by Adire for the work done up to the date whereby Adire receives notification in writing of the event.
6.1 A breach of our Acceptable Use Policy will constitute a material breach of these terms and conditions and shall entitle Adire to terminate the agreement pursuant to Clause 5.2.
6.2 The Customer shall not (or authorise or permit any other party to) use Adire's Services for the transmission of any material which is in violation of any UK law or regulation. Such prohibited transmission might include, but is not limited to: copyright material, material legally judged to be threatening or obscene, material protected by trade secret, defamatory material. Any breach of this Clause will be deemed to be a material breach of this agreement and shall entitle Adire to terminate the agreement pursuant to Clause 5.2 and for this purpose it shall be irrelevant whether the Customer is aware of the content or illegality of any material so transmitted or not.
6.3 Notwithstanding and in addition to Clause 5.2 Adire may suspend the Service without notice with immediate effect if in Adire's reasonable opinion the Customer is in breach of these Terms and Conditions or acted inconsistently with the spirit of these terms and conditions.
6.4 The Customer acknowledges that Adire is unable to exercise control over the content of the information passing over the Adire connection and/or the Adire network and/or the Services, and Adire hereby excludes all liability of any kind for the transmission or reception of infringing information of whatever nature.
6.5 The Customer hereby agrees to indemnify and holds Adire harmless from any claim brought by a third party resulting from the use of the Adire network, Services including but not limited to infringement of any intellectual property right of any kind, legislation or regulation. The Customer shall defend and pay all costs, damages, awards, fees (including reasonable legal fees) and judgements finally awarded against Adire arising from such claims, and shall provide Adire with notice of such claims, full authority to defend, compromise or settle such claims and reasonable assistance necessary to defend such claims, at the Customer's sole expense. Such actions will be taken in consultation with the Customer.
6.6 The Customer shall take reasonable efforts to keep all issued passwords, in relation to Services provided by Adire, private and confidential, and ensure they do not become known to other parties. If such passwords become known to other persons, it is the responsibility of the Customer to inform Adire immediately, so that breached passwords can be changed with immediate effect.
7.1 Adire may without terminating this agreement suspend provision of any Services in whole or in part until further notice with immediate effect if:
7.1.1. Adire has reason to terminate this agreement in accordance with Clause 5;
7.1.2. Adire is obliged to comply with an order, instruction or request of Government, an emergency services organisation, or other administrative authority, or
7.1.3. Adire needs to carry out work relating to upgrading or maintenance of the Adire network but providing that Adire has given the Customer a reasonable period of notice practicable in the circumstances.
7.2 If Adire exercises its right of suspension in respect of an event referred to in Clause 7.1, this will not exclude its right to terminate this agreement later in respect of that or any other event, nor will it prevent Adire from claiming damages from the Customer resulting from such event if the Customer is in breach of these terms and conditions.
8.1 If a project timescale has been set, Adire cannot be held liable for any costs incurred, or lost revenue if a deadline is not met.
8.2 Any proposal or quote given, sets out all work included. Any work carried out over and above the original Schedule/Proposal, or enhancements on agreed workings of applications are liable for further charges to be made.
8.3 It is the Customers responsibility to check all content on their site with regard to accuracy and breaches of clause 6.2. All errors and breaches of clause 6.2 must be reported to Adire immediately.
9.1 Adire act as "agents" on behalf of the Customer, and all domain names are registered in the Customer name (unless by prior authority).
9.2 Domain names bought or renewed through Adire cover the initial 2 year period of registration of the domain name, unless otherwise stated. Domain names shall be invoiced and failure to pay the invoice within the specified period will forfeit the customer's ownership of the domain until it expires.
9.3 The Customer is bound by the terms and conditions set out by the Naming Authority.
9.4 Adire has no control over the availability of domain names and cannot be held responsible for the availability of any domain name.
9.5 Adire hold the right to charge for any administration related to clause 9.
9.6 Adire give no warranty that the domain name requested or purchased on behalf of a Customer will not infringe the rights of any third party.
10.1 All software remains the property of Adire until full payment on the Agreement is received.
10.2 All source code remains the intellectual property of Adire at all times, unless further agreement is reached.
10.3 No party other than Adire may amend any software or source code without written consent from Adire.
11.1 For the purpose of the General Data Protection Regulation (“GDPR”) the Data Controller is Mayhew Tech Ltd.
11.2 Adire reserves the right to put names and other information relating to the Customers into a computerised directory for internal use, unless specific written instructions are received from the Customer.
11.3 Adire reserves the right to provide information concerning your account and activities whilst using Adire's services if we are requested to do so by the police or a regulatory or government authority in investigating illegal activities.
11.4 What information do We gather?
Client courtship: We often ask for contact information, and information related to the client requirements. This information is destroyed if a client relationship is not formed.
Active clients: Information is collected on projects past and present. Contact information is stored and used to communicate during the on going business relationship.
Past clients: Emails are deleted after 8 years. Financial information may be kept for longer.
Information can be deleted on request, if we are not legally required to keep it.
11.5 We rely on "performance of a contract with the data subject" as the lawful basis of processing your information where we do this so that we can provide you with our services.
11.6 We require personal details for one or more of the following reasons:
* We need your full name and e-mail address so we may be able to respond to your enquires and to invoice you for our services.
* We require this information for our own record keeping
11.7 Who will We share this information with?
We store or share the data with third party providers, such as our accountancy firm, cloud provider.
We may also share the data with third party service providers, agents, subcontractors and other associated organisations for the purposes of completing tasks and providing services to you on our behalf.
11.8 We take appropriate measures to ensure that any personal data are kept secure, including security measures to prevent personal data from being accidentally lost, or used or accessed in an unauthorised way. We limit access to your personal data to those who have a genuine business need to know it. Those processing your information will do so only in an authorised manner and are subject to a duty of confidentiality.
11.9 We also have procedures in place to deal with any suspected data security breach. We will notify you and any applicable regulator of a suspected data security breach where We are legally required to do so.
11.10 Personally identifiable data is not transferred outside the EEA.
12.1 We collect aggregate anonymous data on to enable to spot problems and improve our services. This information does not identify an individual.
12.2 However, if you login to an account on one of online sites or services, this is the one occasion that a cookie is used to track you as an individual. This allows you to remain "logged in" as you visit each page on the site or service.
12.3 The cookies We use include:
* “Analytical” cookies. They allow Us to recognise and count the number of visitors and to see how visitors move around the Website when they are using it. This helps Us to improve the way our Website works, for example, by ensuring that users are finding what they are looking for easily.
* “Strictly necessary” cookies. These are cookies that are required for the operation of our Website. They include, for example, cookies that enable you to log into secure areas of our Website, use a shopping cart or make use of e-billing services.
* “Functionality” cookies. These are used to recognise you when you return to our Website. This enables Us to personalise our content for you, greet you by name and remember your preferences (for example, your choice of language or region).
* “Targeting” cookies. These cookies record your visit to our Website, the pages you have visited and the links you have followed to our affiliates websites. We will use this information to make our Website, offers e-mailed to you and the advertising displayed on it more relevant to your interests. We may also share this information with third parties for this purpose.
12.1 While Adire performs backups of all server computers, as part of its regular internal systems administration, Adire does not guarantee any storage or backup of customer data.
12.2 Backups of customer and/or personally identifiable data are not transferred outside the EEA.
13.1 Adire will provide telephone/email support on all problems experienced by the customer in relation to the Service provided to the customer. Adire reserves the right to charge additional fees for telephone and callout support outside the boundaries of the Agreement.
14.1 Other than in respect of the Customer's obligation to make payments neither party shall be liable in respect of any breach of this contract due to any cause beyond its reasonable control including but not limited to acts of God, flood, lightning or fire, industrial action, act or omission of Government or other competent authority, riot, war or act or omission of another party for whom that party is not responsible.
14.2 Adire shall have the right by notice to the Customer to modify these terms and conditions at any time. It is the Customer's responsibility to check these terms and conditions for changes on a regular basis.
14.3 These terms and conditions are governed by and shall be construed in accordance with the laws of England and the Customer hereby submits to the exclusive jurisdiction of the English Courts.
14.4 These terms and conditions represent the entire agreement between the parties.
14.5 The Customer may not sell, transfer or assign its rights or obligations under this Agreement without the written consent of Adire. No such assignment, even if consented to, shall relieve the Customer of its obligations under this Agreement prior to the date of such an assignment.
14.6 Adire shall have the right to assign, sub-contract or otherwise deal with all or any of its rights and obligations under these terms and conditions to any third party.
14.7 It is the Customer obligation to notify Adire of any defects in the Service. Notification of a defect does not entitle the Customer to amend this agreement or bring it to an end, unless included as a breach of contract within these Terms and Conditions.
14.8 The Customer, by creating an account with Adire, hereby acknowledges that he/she has read and accepted the terms hereof.